RICO Introduces the New Explosion Proof Pallet Walkie Handler

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RICO Explosion Proof lift trucks set a new standard when operating machinery in potentially hazardous environments.

RICO’s standard for excellence in design, manufacturing and installation results in the best EX-rated lift trucks in the industry today. RICO’s explosion-proof lift trucks are designed around operator visibility, friendly maintenance, and supported by outstanding parts and service support.

Our newest Explosion Proof model, theHPWH-EX-80 Pallet Walkie Handler is designed for exceptional maneuverability – its compact design is ideal for operation in tight spaces and narrow aisle applications in industries where space is a concern. With load capacity up to 8,000 pounds, this truck is an ideal choice for heavy duty lifting as well.

In addition to the standard Explosion Proof components and features, a few key benefits of the HPWH-EX-80 include:

  • Rigorous Testing: Unlike other manufacturers, RICO EX trucks are built to UL583 specifications, and approved by FM Global, a Nationally Recognized Testing Laboratory, as an entire unit making RICO trucks the safest Explosion Proof lift truck in North America.
  • Operator Efficiency: Heads up BDI display enables clear view of battery status in normal operating position.
  • Ease of Maintenance: Easy access to serviceable components for quick maintenance and less downtime.
  • Flexible Conduit Cables: Providing improved flexibility and space saving.

RICO’s HPWH-EX-80 is at the top of its class when it comes to explosion-proof forklifts. Our next generation of explosion proof lift trucks set a new standard in confidence when dealing in potentially hazardous environments. 

RICO offers evaluations and services on all RICO manufactured trucks, along with education and tools in the field to assess EX compliance. When it comes to hazardous locations, RICO keeps your teams safe, compliant and your facility operating.

To learn more, or to speak with our experts about this and other RICO Explosion Proof models, contact us at 330-723-4050 Option # 1

RICO Introduces the new Explosion Proof Models (HSD-EX-AC-40)

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RICO’s all new sit-down counterbalanced lift truck, the HSD-EX-AC-40, is at the top of its class when it comes to explosion proof forklifts!

With 4,000-pound load capacity, adjustable load attachments, and backed by RICO’s industry leading services and support, our next generation of explosion proof lift trucks set a new standard in confidence when dealing in potentially hazardous environments.

Safety is key when owning and operating lift trucks in hazardous environments and having the right truck for your application matters. The HSD-EX-AC-40 fits in several industries, including:

  • Paint
  • Chemical
  • Adhesives
  • Chemical coating
  • Military
  • Auto
  • Food & beverage
  • Medical

Not only is the HSD-EX-AC-40 perfect for many applications, but its capabilities also make it ideal for applications where tight maneuverability is needed. This truck has a smaller footprint than its comparable models and includes many safety features that make it a clear choice when working in hazardous locations. Features include:

• Static conductive steer tires
• Protected surfaces
• Rigorous testing
• Outstanding visibility
• Lighting packages
• Ease of maintenance
• Ergonomic controls
• Reduced costs
• Inventory control
• Exceptional maneuverability
• Drive, pump, and electrical enclosures
• Flexible conduit cables

All RICO EX trucks are tested to UL 583 specifications and approved by FM Global, a Nationally Recognized Testing Laboratory (NRTL). The HSD-EX-AC-40 is approved for operation in Class 1, Divisions 1 & 2, Group D and Class 2, Divisions 1 & 2, Group G hazardous environments.

When investing in a lift truck, exploring customization options that can better your vehicle’s productivity and safety is a critical part of the buying process. Just as crucial, however, is partnering with a lift truck manufacturer who understands the importance of meeting your custom demands and makes it a priority.

RICO vehicles are custom built to meet your specific application and the load requirements of any industry. Call us at 330-723-4050 or contact us by email at customercommunication@ricoequipment.com to learn more.

RICO expands EX program with new models

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RICO understands how important EX-rated lift trucks are to our customers’ operations. RICO is excited to announce the second expansion our Explosion Proof rental program – featuring new models for more applications and increased availability.   

Supply chain disruptions can be catastrophic to manufacturers, especially when it comes to hazardous areas where urgency is critical to maintain safety and compliance. 

This spring, RICO introduced new designs of our sit down counterbalanced and walk behind pallet trucks further expanding the application range of our Explosion Proof program.  The HSD-EX-AC-40 sit down counterbalanced handles up to 4,000 pound loads and has the best maneuverability in the industry in its class.  The HPWH-EX-80 walk behind pallet truck features exceptional maneuverability and offers increased load capacities up to 8,000 pounds.  We will be featuring these designs in the coming weeks, so be sure to stay tuned for more information. 

We have also increased our in-stock inventory of two (2) of our most popular and versatile EX 6,000 lb capacity sit down counterbalanced lift trucks – the DSD-EX-AC-60 and the HSD-EX-AC-60 – to ensure our partners are able to source the truck they need when they need it. 

Whether it’s with a custom build, or something more short term, RICO is your partner in EX trucks that handle specialized industries and applications.  

Common industries our trucks fit in include: 

  • Adhesive 
  • Aerospace 
  • Automotive OE and Aftermarket 
  • Chemical 
  • Coating 
  • Cosmetics 
  • Food & Beverage 
  • Medical and Healthcare 
  • Military 
  • Nuclear  
  • Oil & Gas 
  • Paint 
  • Pharmaceuticals 
  • Plastics 

All RICO EX trucks are tested to UL 583 specifications and approved by FM Global, a Nationally Recognized Testing Laboratory (NRTL) and approved for operation in Class 1, Divisions 1 & 2, Group D and Class 2, Divisions 1 & 2, Group G hazardous environments.  

When investing in a lift truck, exploring customization options that can better your vehicle’s productivity and safety is a critical part of the buying process. Just as crucial, however, is partnering with a lift truck manufacturer who understands the importance of meeting your custom demands and makes it a priority. 

RICO vehicles are custom built to meet your specific application and the load requirements of any industry. Call us at 330-723-4050 or contact us by email at customercommunication@ricoequipment.com to learn more. 

RICO Offers News Sales and Field Service Explosion Proof (EX) Training Courses – Register Today!

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When working in hazardous-rated environments, safety is key to preventing disastrous events. Safe maintenance of your EX-rated lift truck not only protects assets and staff but can save you from costly non-compliance fines and downtime. EX-rated trucks have more specialized maintenance than a regular lift truck and it’s important to know these exceptions.

RICO University is pleased to be introducing five (5) new online classes to support the Explosion Proof program. The Explosion Proof training program features classes designed for field sales and service teams and includes learning paths for each team to help guide participants on the specific courses to take. The online featured EX courses will set you and your team up for success when it comes to the maintenance, service and inspection of your EX-trucks.

Benefits of EX Training through RICO University include:

  • Increase customer satisfaction by being their first point of service.
  • Drive sales through value added service and products.
  • Increase knowledge and expertise by taking courses from top experts in the field.
  • Decrease customer downtime with regular maintenance and compliance checks.
  • Increase customer run time by shortening maintenance lead times.
  • Reduce risk through staying current on requirements.
  • Reduce potential penalties and fines through scheduled truck inspections.
  • Lengthen the life of the truck by making sure all parts stay in optimal working conditions.
  • Retain compliancy by keeping trucks properly maintained.
  • Increase ROI of the capital investment by keeping original equipment in the field longer.

With support pre-and post-course, RICO partners with you and your field sales and service teams to ensure they are up to date on current OSHA requirements for EX compliancy in hazardous environments.

As someone your customer relies on, being knowledgeable about maintenance and safety of these EX-trucks makes you a vital partner. With your sales team educated on the technical aspects, they can sell more, and your service technicians can accurately and safely maintain these trucks for the end user.

RICO 2022 FEATURED ONLINE EXPLOSION PROOF COURSES

W_EX.P.G.201
What is EX? A Complete Guide to Explosion Proof for Field Sales and Service Teams
This 90-minute course is offered bi-monthly. The purpose of this training is to educate participants on standards and expectations related to the compliancy of RICO EX units. This includes, but is not limited to, review and presentation of EX ratings and classifications, authorized entities, components, systems and features as well as common failures that lead to loss of compliance.

W_EX.P.G.301
RICO EX Sales Advantage, Advanced Training for Field Sales Teams
This 45-minute course is offered bi-monthly. The purpose of this course is to educate field sales teams on how to sell the program, identify opportunities, address competitor claims and customer questions to aggressively drive sales growth.

W_EX.P.S.302
RICO Advanced Compliance for EX Lift Trucks for Field Service Teams
This 50-minute course is offered quarterly. The purpose of this training is to educate participants on the advanced standards and inspection procedures pertaining to RICO EX units. This will help service and sales personnel stay proactive and transparent about repairs and compliancy.

W_EX.P.S.303
RICO EX Advanced Systems for Field Service Teams
This 50-minute course is offered quarterly. The purpose of this training is to educate participants on the standards and expectations related to compliancy of RICO EX units. This includes but is not limited to reviews of components, assemblies, maintenance procedures, etc.

W_EX.P.G.304
RICO EX Program Advanced Sales Micro-Topics
These 30-minute courses are offered bi-monthly. This series of webinars is designed as a micro-topic important to the Explosion-Proof material handling market and RICO solutions. Each session covers a different topic and is designed as an open forum for lift truck dealer field sales teams’ discussion and conversation.

RICO offers an extensive catalog of courses, both EX-specific and general. For 2022, the micro-catalog of EX-specific webinars and programs are only available to employees of RICO dealer partners. To register, each participant must use their own username on RICO’s Dealer Portal to get participation credit. Courses may include a skill assessment depending on the course and trainer.

Register for your class today: http://judyl13.sg-host.com/calendar/

New Dealer Portal provides 24/7 Access

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New Dealer Portal Provides 24/7Access to RICO Sales and Service Information for Lift Truck Dealers and Manufacturers

To help lift truck manufacturers and dealers easily sell and service specially engineered lift trucks, RICO Manufacturing has launched a new dealer portal with 24/7 access to a wide variety of important sales and service tools. These include in-depth product specs and real-time availability, tech tip videos and repair instructions, and a regularly updated catalog of training modules and courses.

RICO is a partner for lift truck dealers when a customer’s material handling need can’t be met by standard truck solutions. Whether the lift truck has unique requirements for capacity, height or work environment, RICO has the capabilities to design a specialty vehicle and fabricate it from the ground-up.

Smooth sales process

Some lift truck dealers avoid selling specialty trucks because it seems too complicated to work with an engineering partner to design a custom truck, but the new RICO dealer portal streamlines the entire sales process. The portal provides materials that dealers can use to easily present a total, compatible lift truck solution that meets unique customer needs. This seamless transaction demonstrates to customers that dealers have a trusted and proven partnership with RICO.

“Our new portal gives dealers of all brands access to information so they can respond immediately with the design and sales processes for RICO specialty lift truck,” says [name, title]. This resource keeps dealers and RICO closely connected for fast, effortless collaboration, resulting in a smooth and fast sales experience for the customer.”

Service anytime and anywhere

With the new portal, lift truck technicians now have 24/7 access to extensive RICO service and parts resources to minimize downtime on specially engineered lift trucks.

“Now dealers can diagnose and address technical problems on RICO trucks faster than ever before,” says Steve Shuck, president at RICO Manufacturing. “Customers have peace of mind that their dealers hold all the tools to prevent costly service-related downtime.”

The new RICO dealer portal provides online resources for quick troubleshooting and diagnostic solutions, such as tech tip videos and repair instructions. Dealers can access this information anytime and anywhere, so their customers get answers quickly, regardless of the day or time.

“We’ve built trusted partnerships with lift truck dealers for the last 37 years, and this portal is just another way to advance that relationship to the benefit of our customers,” says Steve Shuck, President.

For more information about RICO specialty lift trucks, visit here. Lift truck dealers can register for the RICO dealer portal here.

About RICO

Since 1984, RICO Manufacturing has been designing and manufacturing specialized lift trucks for the most rigorous and demanding industries around the globe, including the manufacturing, military, automotive, steel, aerospace, agriculture and chemical industries. Headquartered in Medina, Ohio, RICO engineers design explosion proof vehicles, Die trucks, Heavy Capacity counterbalance lift trucks, and other application specific, custom designed material handling equipment with capacities from 1,000 to 400,000 lbs. In each case, RICO custom lift trucks solve a unique problem, reduce handling time, and are conducive to safe material handling. For more information, visit http://judyl13.sg-host.com.

For media inquiries, please contact Judy Love, director of strategic marketing & communications, at jlove@ricoequipment.com or (330) 723-4050 Ext. 256.

RICO Dealer Portal – solidify your status as a preferred lift truck supplier

RICO Company

24/7 Access to Sales and Service Information Helps Lift Truck Dealers Serve Specialty Truck Users

RICO Dealer Portal

For most industrial applications, the key to staying profitable is to make and move a lot of product quickly and efficiently. Lift trucks and transporters are at the heart of these efforts to ensure raw materials come into the facility and finished products ship out as efficiently as possible. In the case of specialty applications that involve moving large, heavy and awkward loads, acquiring and servicing customized lift trucks can be especially complicated and time consuming.

To help lift truck manufacturers and dealers easily sell and service specialty lift trucks, RICO Manufacturing’s dealer portal provides 24/7 access to a wide variety of important sales and service tools, including in-depth product specs and real-time availability, tech tip videos and repair instructions, and a regularly updated catalog of training modules and courses.

RICO is a partner for lift truck dealers when a customer’s material handling need can’t be met by standard truck solutions. Whether the lift truck has unique requirements for capacity, height, or work environment, RICO has the capabilities to design a specialty vehicle and fabricate it from the ground-up.

Confidence to sell specialty trucks

“Some lift truck dealers shy away from specialty truck sales because it seems too difficult to work with a partner on designing a custom truck,” said Steve Shuck, President. “By not providing a full solution, there’s always a risk that a dealer may lose that customer to a competitor that can provide results. We’ve removed that concern completely by streamlining the entire sales process for dealers. The portal allows dealers to incorporate RICO materials into their assets and present a total, compatible solution. Such a seamless transaction demonstrates to customers that dealers have a trusted and proven partnership with RICO.”

Often, customers in need of a specialty truck find themselves in an urgent situation with costly downtime or capacity constraints. RICO’s custom engineering capabilities are the answer for applications that are outside the ordinary or can’t be served by standard lift truck models.

“Our new portal provides lift truck dealers access to information about RICO: our products, services and solutions, so they are equipped with critical tools to support their customer’s unique applications and requirements,” said Judy P. Love, Vice President Global Sales and Marketing. “With regular updates and exclusive content, the RICO Dealer Portal keeps dealers and RICO connected for fast, effortless collaboration resulting in a smooth and positive sales experience for the customer.”

Fast service is a game changer

When there’s a service issue, customers expect immediate results. The RICO portal’s online tools help lift truck dealers meet those expectations with resources to quickly troubleshoot, diagnose and address technical problems, anytime and anywhere.

“Now dealers can diagnose and address technical problems for RICO trucks faster than ever before,” says Bret Cooper, Aftermarket Manager. “Dealers hold all the tools to prevent costly service-related problems right at their fingertips. Providing this level of service can be a game changer to position a dealer as a reliable and trusted supplier.”

Resources on the portal will be continually updated to help dealer teams stay educated and up-to-date on the latest Rico product and service information. This is especially helpful for onboarding new employees.

“Our goal is to help lift truck dealers sell more specialty trucks,” said Adam Wachtel, Regional Product Specialist – Specialty Lift Trucks.” With the new online portal, dealers can provide their customers with peace of mind that RICO specialty trucks are proven, reliable, and fully supported in the future.”

Lift truck dealers can register for the RICO dealer portal here.

RICO Lift Truck Rebuild Program Brings New Life to Your Equipment

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Daily wear and tear can shorten the life of your lift truck equipment, it is an unavoidable fact. When your investment has seen better days, purchasing a brand-new forklift to replace your unit can sometimes be a tough pill to swallow.

What if I told you there is a way to add years to your lift truck, while also enjoying a shorter lead time compared to purchasing brand new?

The RICO rebuild program brings new life to your RICO equipment! Our rebuild program reduces capital equipment expenses, provides quicker lead-time for delivery, and adds life to your original investment!

The RICO rebuild program offers different options, allowing you to control the rebuilding of your truck:

Option 1: Vehicle Inspection

Your RICO truck will be inspected thoroughly by our expert technicians. This inspection includes identifying obsolete parts, detecting required maintenance repairs, spotting safety violations, inspecting the hydraulic system and more!

A report will then be delivered to you with all necessary repairs and recommendations along with a quote.

Option 2: Electrical Controller Upgrade

RICO will upgrade your obsolete controller to the latest version specifically designed for your vehicle. We will also replace wiring, and engineer new wiring schematics to identify safety circuits, labeling and new components.

Option 3: Vehicle Rebuild Program

The most popular option, RICO offers a complete rebuild program for all RICO Manufacturing product lines. In this option, we identify any components and weldments that have less than 50% life expectancy, replace obsolete parts and rebuild parts that are readily available. You will also receive an updated manual with any updated components reflected.

The rebuild program also includes a comprehensive evaluation of the electrical components, hydraulic systems, drive system, tire and wheel assemblies, all mechanical parts, chassis structure, safety inspection and paint, decal, and safety labels.

Option 4: Complete Vehicle Evaluation and Modification Plan

RICO offers a complete evaluation and modification to meet your budget. We can modify your existing vehicle to meet the ever-changing needs of your business. This program was designed as a lower cost solution if the environment or load requirements have changed since your original truck purpose.

We will use an application worksheet to gather critical information to identify the work to be performed and a proposal drawing will be presented for you to approve the modification of your custom lift truck.

Is the RICO rebuild program the right solution for you? If you are looking for cost savings in your capital equipment budget with a shorter lead time, contact us today to discuss your options.

RICO Adds Talent, Experience to Head Up Sales Department

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Bob Gardner PortraitRICO Manufacturing welcomes Bob Gardner to the team. Bob joins RICO’s team as Vice President of Sales to continue our strategic growth and impact the support we provide to our customers for our custom lift trucks.

Bob will be responsible for managing the Sales Department and expanding their skills, performance benchmarks, activities, processes, culture, and accountability to achieve consistent and sustainable sales growth.

When asked about his first impressions of RICO, Bob states, “There is a tremendous amount of industry knowledge throughout the organization and a collaborative atmosphere where different disciplines work together to find creative solutions when issues arise on projects.  We have open communication and a desire to collectively meet commitments that have been made to our dealer partners and to the end users who put faith in RICO equipment solutions for their unique material handling challenges.”

With over twenty (20) years of sales and marketing experience, we are excited for Bob to take RICO Manufacturing to the next level. Prior to joining RICO, Bob was a Regional Market Manager for the Midwest region for Stanley Black & Decker.

Bob’s leadership background has come mostly from consumer durables such as tools, storage, and consumer housewares products.

Bob holds a bachelor’s degree in Business Management from the University of Massachusetts.

Need to get in touch with RICO? Contact us today!

Custom Lift Truck Support – RICO Sales Team Realigned for Focused Service

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At RICO Manufacturing, we understand the lift truck is an integral part of our customers’ processes.

Every custom forklift is designed and manufactured specifically for our customer’s application and specifications. Our lift trucks are used in many applications and industries, each with their own unique requirements.

It is critical that every RICO team member is an expert both in their field and on the trucks themselves. This is why we have spent the last few months reviewing our processes and realigning our teams to ensure every custom lift truck is back by the highest level of support and expertise.

Throughout every step of the process: from design and manufacturing to installation and operation in the field, RICO’s equipment is fully supported throughout their service lift by a team of dedicated experts who are true business partners.

We are excited to introduce our newly restructured sales team! This new alignment enables our team to focus on specific product segments: Explosion Proof Lift Trucks, High-Capacity Cushion Tire Trucks, Die Handling Systems and Specialty Lift Trucks.

When you work with one of RICO’s product specialists on your next purchase, you can be confident you are working with the expert who understand your needs and is working in direct collaboration with the engineers and operations teams who will be building your truck.

 

Meet the Product Specialists…

 

Brian WillinghamBrian Willingham – Specialty, High Capacity Counterbalanced, Die Handlers
Brian has been with RICO Manufacturing for 12 years, with nine (9) years in the Sales Department. He has an extensive background with handling large projects focusing on the Pegasus High Capacity Counterbalance Series, Quick Die Change solutions, and Specialty lift trucks.

 

Adam WachtelAdam Wachtel – Specialty, High Capacity Counterbalanced, Die Handlers
Driving our specialty forklift division is Adam, who brings six (6) years’ experience with RICO manufacturing. Adam’s troubleshooting nature and attention to detail makes him a perfect fit as the Product Specialist for RICO’s Specialty Lift Trucks.

 

Tony BartinelliTony Bartinelli – Explosion Proof Series and Explosion Proof Rental Fleet
Tony has been with RICO for two (2) years and came to RICO with over 25 years of sales experience. Tony is excited and motivated to be your go-to for all things EX equipment. From quoting to questions, Tony is your guy for Explosion Proof forklifts.

 

Not sure who to contact for your custom forklift need? You can always contact us and we will be sure to get you to the correct product specialist!

RICO Manufacturing: Defense Material Handling Equipment Experts

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RICO Manufacturing is an industry-leading, custom engineered material handling equipment manufacturer. The company builds highly specialized lift trucks, pallet trucks and mobile forklifts for numerous manufacturing industries, including the US Army, Navy, and Air Force. RICO serves defense manufacturers by making products for the armed services directly, as well as through approved contractors. The company engineers and manufactures forklifts directly for the US Navy, as well as some of the world’s largest shipbuilders, certified for use on the ship to handle ammunitions below deck. RICO also manufactures pallet trucks that move the Air Force 463L cargo pallets and the tire lift carriers to handle spare tires, featuring a patented device for up-armored vehicles for the US Army. Dave Mueller, CEO of RICO Manufacturing, remarks, “The products we manufacture are unique, as they are all custom designed and built for the specific customer and application by our own in-house engineers.”

RICO understands one of the major challenges the defense industry faces is cost reduction. The company works collaboratively with clients to develop quality, customizable commercial solutions designed to lower ownership cost. RICO partners with the customer to precisely capture a clear picture of the specific needs has been defined.  They work closely with the customer regarding unique requirements such as operating environment and load capacity to ensure each solution is custom engineered perfectly for the customer’s needs. Mueller explains, “Sometimes the clients have an idea for complex solution, which can be expensive to build. We work with them to simplify the idea-to-product process, thereby reducing cost of ownership of the equipment and maximizing operational efficiency.”  

Mueller further elaborates on this process. “We reach the customer’s location, inspect the material to be moved, and observe how they are currently doing the job. We then provide improvements and suggestions and get to work.” With some defense customers, it might be a brand-new ship that is still in the design phase and has not been built yet. In such cases, RICO reviews the drawings and other mechanical designs with the engineers at the ship builder’s location. Most of the time, RICO reaches out to a project about three to five years before construction begins on a ship in the shipyard.  This closely aligned partnership, throughout the project, allows RICO to help clients write, or review, a specification and identify improvements and efficiencies.

RICO Manufacturing has over four decades of experience developing custom material handling equipment, which sets the company apart from its competitors. With such rich industry expertise, the company offers quick turnaround time and accelerates its customers’ overall process. Such a capability is highly crucial in the market. The client may take years in the design phase to agree upon a specification, which may result in an urgency for delivery once a design is finalized. This expertise enables RICO to efficiently manage the project from the completion of engineering to customer delivery in a matter of months as opposed to years. Mueller notes, “We have a very rapid manufacturing process for the custom-designed pieces of equipment and prototyping. It is our efficiency of the process that allows us to go through the first article testing, meet the requirements at a rapid rate and deliver the truck or the equipment to the customer in a short time.”

Along with technical expertise, RICO also has a strong company culture with very low turnover. Mueller boasts, “We have specifically been working with the department of Defense for over three decades.” Speaking of the future, RICO plans to double down on the relationships within the DOD and prime contractors, which has been one of the company’s strengths.

Aerospace & Defense Review Certificate

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