COUNTERBALANCE
New Dealer Portal Provides 24/7Access to RICO Sales and Service Information for Lift Truck Dealers and Manufacturers
To help lift truck manufacturers and dealers easily sell and service specially engineered lift trucks, RICO Manufacturing has launched a new dealer portal with 24/7 access to a wide variety of important sales and service tools. These include in-depth product specs and real-time availability, tech tip videos and repair instructions, and a regularly updated catalog of training modules and courses.
RICO is a partner for lift truck dealers when a customer’s material handling need can’t be met by standard truck solutions. Whether the lift truck has unique requirements for capacity, height or work environment, RICO has the capabilities to design a specialty vehicle and fabricate it from the ground-up.
Smooth sales process
Some lift truck dealers avoid selling specialty trucks because it seems too complicated to work with an engineering partner to design a custom truck, but the new RICO dealer portal streamlines the entire sales process. The portal provides materials that dealers can use to easily present a total, compatible lift truck solution that meets unique customer needs. This seamless transaction demonstrates to customers that dealers have a trusted and proven partnership with RICO.
“Our new portal gives dealers of all brands access to information so they can respond immediately with the design and sales processes for RICO specialty lift truck,” says [name, title]. This resource keeps dealers and RICO closely connected for fast, effortless collaboration, resulting in a smooth and fast sales experience for the customer.”
Service anytime and anywhere
With the new portal, lift truck technicians now have 24/7 access to extensive RICO service and parts resources to minimize downtime on specially engineered lift trucks.
“Now dealers can diagnose and address technical problems on RICO trucks faster than ever before,” says Steve Shuck, president at RICO Manufacturing. “Customers have peace of mind that their dealers hold all the tools to prevent costly service-related downtime.”
The new RICO dealer portal provides online resources for quick troubleshooting and diagnostic solutions, such as tech tip videos and repair instructions. Dealers can access this information anytime and anywhere, so their customers get answers quickly, regardless of the day or time.
“We’ve built trusted partnerships with lift truck dealers for the last 37 years, and this portal is just another way to advance that relationship to the benefit of our customers,” says Steve Shuck, President.
For more information about RICO specialty lift trucks, visit here. Lift truck dealers can register for the RICO dealer portal here.
About RICO
Since 1984, RICO Manufacturing has been designing and manufacturing specialized lift trucks for the most rigorous and demanding industries around the globe, including the manufacturing, military, automotive, steel, aerospace, agriculture and chemical industries. Headquartered in Medina, Ohio, RICO engineers design explosion proof vehicles, Die trucks, Heavy Capacity counterbalance lift trucks, and other application specific, custom designed material handling equipment with capacities from 1,000 to 400,000 lbs. In each case, RICO custom lift trucks solve a unique problem, reduce handling time, and are conducive to safe material handling.