How to file a warranty claim

Following are the steps involved in filing a warranty claim:

1. WARRANTY REQUEST FORM: Please complete the Online Warranty Form available on this page. This form is used to open a warranty claim, and/or to obtain an RMA (Return Material Authorization) number, which will be used throughout the entire warranty process for credits and labor reimbursements.

2. WARRANTY PARTS RETURN FORM (RA-1007): Once the claim has been authorized to be opened, the part(s) must be returned to RICO within 30 days of the originating claim date. A copy of form RA-1007 is required to be included with the returned part(s).

• Return defective part(s) back to RICO via prepaid UPS ground or freight.
• All part(s) being returned for warranty consideration must be in original OEM condition/unaltered.

Ship direct to:

RICO Manufacturing Inc.
80 North State Street
Medina Ohio, 44256

• Replacement part(s) can be purchased prior to warranty determination via credit card or open account. COD shipments are not available.
• Authorized replacement parts will be repaired, replaced or credited within 90 days.
• All replaced parts will be shipped prepaid UPS Ground or freight standard delivery. All other shipping methods will be the responsibility of the customer.

3. PART(s) EVALUATION: Once the part(s) has been received by RICO, the part will be evaluated internally or offsite for cause of failure.

All reimbursement(s) will be applied in the following manner:

• Open accounts will receive a credit issued to their account.
• Credit card orders will be credited to the charged card.
• Labor reimbursements will be issued as a credit, unless specifically requested otherwise.